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Quality Assessment Project

View Directory of  QA Coordinators


In May 2010, The State Council on Developmental Disabilities, in cooperation with The Department of Developmental Services and Human Services Research Institute (HSRI), joined 26 other states in conducting quality assessment interviews using the nationally recognized National Core Indicators (NCI) assessment tool.

  • From May 2010-January 2011 the Quality Assessment Project at SCDD randomly conducted over 8400 face to face surveys with adult consumers. 
  • From January 2011-June 2011, approximately 33,000 surveys were mailed out to families of adult consumers with over 7500 surveys completed and returned. 
  • From July 2011-June 2012, over 8600 face to face surveys were randomly conducted with adult consumers.

The responses to these surveys help California identify essential changes necessary to improve the quality of the service delivery system at a statewide and local level. Check this site in the future for the analytical reports to face to face surveys conducted from July 2011 - June 2012. 


National Core Indicators Family Survey Results (FY 2010 - 2011)
The fiinal report analyzing the collective respsonses of over 7500 families of adult consumers living with their family or in the community.  The survey responses were collected between January 2011 and June 2011. The report provides an overview of indicators measuring outcomes in areas such as information and planning, access and satisfaction with services, choices and control, and community connections.



Below is the final report analyzing the collective responses of 8400 adult consumers surveyed in 2010: 

Additional Resources:

Quality Assessment Coordinators

Area BoardQA Coordinator Telephone  EmailAssigned Regional Centers 
Area Board 1
505 S. State Street
Ukiah, CA 95482
» » Map
Deborah Kindley(707) 725-5929deborah.kindley@scdd.ca.govNorth Bay

Redwood Coast
Area Board 3
2033 Howe Avenue
Suite 160
Sacramento, CA 95825
» » Map
Sonya Bingaman(916) 263-3085



Far Nothern
Area Board 5
1515 Clay Street
Suite 300
Oakland, CA 94612
» » Map
Ron Usac

Angel Wiley
(510) 286-0439ron.usac@scdd.ca.gov

East Bay
Golden Gate
San Andreas 
Area Board 6
2529 March Lane
Suite 105
Stockton, CA 95207
» » Map 
George Lewis(209) 473-6930george.lewis@scdd.ca.govCentral Valley

Valley Mountain
Area Board 10
411 N. Central Ave.
Suite #620
Glendale, CA 91203
» » Map
Melody Goodman

Thomas Hamlett

Bruce Harrell
(818) 543-4631 melody.goodman@scdd.ca.gov


East Los Angeles  Lanteman
North LA County
San Gabriel/Pomona
South Central
Area Board 12
620 E. Hospitality Ln.
Suite #280
San Bernardino, CA 92408
» » Map 
Vacant (909) 890-1439




Area Board 13
8880 Rio San Diego Dr., Suite 250
San Diego, CA 92108
» » Map
 Nancy Dow (619) 688-4233nancy.dow@scdd.ca.govOrange County

San Diego
1507 21st St.
Suite 210
Sacramento, CA 95814
» » Map
Ruby Villanueva
Project Manager
(951) 489-8096


1507 21st St.
Suite 210
Sacramento, CA 95814
» » Map 
Mark Polit
Deputy Director
Policy and Planning
(916) 322-8481